Refund Policy
At 5GGM, we aim to provide a safe and reliable shopping experience. If any issue occurs with your order, we will do our best to offer a fast solution, including replacement or refund when applicable.
When You Are Eligible for a Refund
Order Not Delivered
If your order is not delivered within the expected timeframe and no progress is made, you can request a refund or an alternative solution.
Order Cannot Be Completed
If we are unable to complete your order due to supply or technical issues, you will be offered:
Full refund, or Replacement solution
Incorrect or Wrong Item Delivered
If the delivered item is significantly different from what you ordered, we will review your case and provide a correction or refund.
Duplicate or Failed Payment
If you were charged more than once or a payment error occurs, the extra amount will be refunded after verification.
Non-Refundable Situations
To keep our service stable and fair for all users, refunds are generally not available when:
- The order has been successfully delivered
- Incorrect information was provided by the customer (e.g. wrong account, server, or details)
- The buyer changes their mind after delivery
- Delivery instructions are not followed
- Issues are caused by third-party game publisher actions (such as account restrictions or bans)
- Fraudulent or abusive refund requests are detected
Contact Us
For refund support, please contact:
Email: [email protected]