At 5GGM, we aim to provide a safe and reliable shopping experience. If any issue occurs with your order, we will do our best to offer a fast solution, including replacement or refund when applicable.

When You Are Eligible for a Refund

Order Not Delivered

If your order is not delivered within the expected timeframe and no progress is made, you can request a refund or an alternative solution.

Order Cannot Be Completed

If we are unable to complete your order due to supply or technical issues, you will be offered:

Full refund, or Replacement solution

Incorrect or Wrong Item Delivered

If the delivered item is significantly different from what you ordered, we will review your case and provide a correction or refund.

Duplicate or Failed Payment

If you were charged more than once or a payment error occurs, the extra amount will be refunded after verification.

Non-Refundable Situations

To keep our service stable and fair for all users, refunds are generally not available when:

• The order has been successfully delivered
• Incorrect information was provided by the customer (e.g. wrong account, server, or details)
• The buyer changes their mind after delivery
• Delivery instructions are not followed
• Issues are caused by third-party game publisher actions (such as account restrictions or bans)
• Fraudulent or abusive refund requests are detected

Contact Us

For refund support, please contact:

Email: [email protected]